Terms & Conditions

  • Voicearts.eu may make changes to the offer or remove it without giving any reason and informing the user of the site. The customer is obliged to follow the information provided on the site.
  • Voicearts.eu does not fulfill orders for large events and music festivals. The names of events and festivals are prohibited in the text.
  • VoiceArts.eu is not responsible for data loss by the buyer (disk crash) In this case the customer is responsible to create a backup copy of the purchased product. Voicearts.eu does not keep an archive with orders. Due to damage to the customer’s hard disk, we will not be liable or refund any money or any compensation.
  • The customer is obliged to send a text without grammatical errors. The text must be correct. Voicearts.eu does not correct errors in the text and is not responsible for the recording of vocals with errors in the submitted text.
  • The customer is obliged to send a voice recording with pronunciation of names, nicknames, city names, etc. If the buyer does not include the correct pronunciation in the order in the voice file (mp3,m4a,waw) and our voice actor records the name incorrectly, the complaint will not be considered due to the fact that the buyer did not provide us with the file. Money will not be refunded and the text will not be corrected, unless for an agreed fee.
  • After the completion of the order and receipt of the vocal, the customer can no longer make any changes to the text or request the recording of the vocal again. After receiving the vocal, the realization is completed and making changes is no longer possible. It is required to place the order again.
  • The purchased vocal passes to the property of the buyer. He may dispose of it as he wishes.
  • Voicearts.eu has the right to refuse to process an order when one of the points of the terms and conditions is violated.

COMPLAINT:

Complaints are accepted only when:

  • the customer sent the correct text along with a voice file with the correct pronunciation of all the names in the text. If these conditions have been met and our voice actor still recorded the vocal with errors, then you are entitled to a full refund or re-recording of the vocal.
  • If the customer sent a text with errors in the text or did not send a voice file with the correct pronunciation of nicknames and names, or sent a file with the pronunciation of not all the nicknames and names, the complaint will not be considered. Money will not be refunded to the buyer, nor will the order be corrected unless for an agreed fee.

Questions about the rules, please send to offfice@voicearts.eu